KJMC - Capital

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CORPORATE OFFICE

163,16th floor, Atlanta, Nariman Point. Mumbai-400021. India. Tel: 022-40945500

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Investor Grievance Escalation Matrix

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Showing grievance matrix for KJMC Capital Market Services Limited — Stock Broker.

Client Servicing

Contact Person: Ganesh Vardam

Address: 163, Atlanta, 16th Floor, Nariman point, Mumbai-400021

Email: deal@kjmc.com/8390300216

Head of client Servicing

Contact Person: Yogesh Purohit

Address: 163, Atlanta, 16th Floor, Nariman point, Mumbai-400021

Email: yogesh.purohit@kjmc.com/9960136581

Compliance Officer

Contact Person: Pratiksha Namdev Gorule

Address: 163, Atlanta, 16th Floor, Nariman point, Mumbai-400021

Email: eqbackoffice@kjmc.com/7039721692

Director

Contact Person: Rajnesh Jain

Address: 163, Atlanta, 16th Floor, Nariman point, Mumbai-400021

Email: cosec@kjmc.com/9821030907

CFO

Contact Person: Bharat Purohit

Address: 163, Atlanta, 16th Floor, Nariman point, Mumbai-400021

Email: bharat.purohit@kjmc.com/9975559870

KJMC Capital Market Services Limited — Stock Broker
Details ofContact PersonAddressEmail ID
Client ServicingGanesh Vardam163, Atlanta, 16th Floor, Nariman point, Mumbai-400021deal@kjmc.com/8390300216
Head of client ServicingYogesh Purohit163, Atlanta, 16th Floor, Nariman point, Mumbai-400021yogesh.purohit@kjmc.com/9960136581
Compliance OfficerPratiksha Namdev Gorule163, Atlanta, 16th Floor, Nariman point, Mumbai-400021eqbackoffice@kjmc.com/7039721692
DirectorRajnesh Jain163, Atlanta, 16th Floor, Nariman point, Mumbai-400021cosec@kjmc.com/9821030907
CFOBharat Purohit163, Atlanta, 16th Floor, Nariman point, Mumbai-400021bharat.purohit@kjmc.com/9975559870

Branch Detail

Contact Person: Mr. Purav Hitesh Parmar

Address: 703 BUSINESS CLASSIC, 7TH FLOOR, CHINCHOLI BUNDER ROAD, OFF S V ROAD, MALAD-WEST, MUMBAI-400064

Call Us: +91 8850042896

Email ID: maladbranch@kjmc.com

Monday to Friday (Except Public Holidays)
Working Hours : 10 AM To 6 PM
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at  SEBI SCORES Portal (opens in new tab)  or.
  1. BSE at BSE Investor Complaints Portal (opens in new tab)
  2. NSE at NSE Investor Helpline (opens in new tab)
  3. MCX at  MCX Complaints Portal (opens in new tab)
  4. Depository at CDSL Grievances Portal (opens in new tab)
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal/Depository portal.

  1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020.
  2. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
  3. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month.
  4. Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.
  5. Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.
  6. Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following link: https://www.nseindia.com/invest/about-defaulter-section.
  7. Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of 'margin pledge', created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.
  8. Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.
  9. Don't ignore any emails/SMSS received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.
  10. Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.
  11. Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.

Member having websites have prominently displayed a message on their websites informing their clients to update their Email Ids & Mobile numbers with the member.

Prevent Unauthorized transactions in your account Update your mobile numbers/Email-Ids with your stock-brokers/DP. Receive information of your transactions directly from Exchange/DP on your registered mobile/email for all debit and other important transactions directly from CDSL/Exchanges on the same day ---Issued in the interest of investors.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remain in investor's account