Investor Complaint Redressal Mechanism
- How to log in a complaint, where can a complaint be made:
- Any customer having a grievance, complaint, feedback with respect to the product and services offered by KJMC Financial Services Limited (hereinafter referred to as ‘the Company’) may write to the Company’s Customer Service Department through any of the following channels:
- E-mail ID(for Stock Broking Services): - grievance@kjmc.com
- E-mail ID(for Depository Services): - dpgrievance@kjmc.com
- Website- www.kjmc.com How a complaint should be made:
- An Investor can make a written complaint through letter also. The Company maintains investor grievance register in which all the details of every complaint shall be entered. The Redressal officer shall login to the designated investor grievances email id on daily basis to look whether there are any investor complaint lodged or not. All the details of complaints received will be passed on to the concerned department as soon as it is received. letter or mail will be written to the investor who has complained, acknowledging receipt of the complaint and informing them that the same is being looked into. Redressal officer will obtain all the facts of the complaint for a proper investigation. He /she will Look into all the aspects of the complaint and resolve the same as soon as possible. When to expect a reply:
- There is standing policy of the company to resolve the investor complaints within a maximum period of seven days from the receipt of the same expect the complicated case. Whom to approach for redressal:
- Customers are requested to first raise their concerns through any of channels mentioned above. In case of delayed or no response Grievance
- Redressal officer: Ms. Miti Shah
- E-mail ID: - grievance@kjmc.com
- Telephone no.: 022-40945580
- Telephone no.: 022-40945580
- Address: 163, Atlanta, 16th floor, Nariman Point, Mumbai-400021