KJMC Capital logoKJMC - Capital

Investor Complaint Redressal Mechanism

  1. How to log in a complaint, where can a complaint be made:
  2. Any customer having a grievance, complaint, feedback with respect to the product and services offered by KJMC Financial Services Limited (hereinafter referred to as ‘the Company’) may write to the Company’s Customer Service Department through any of the following channels:
    1. E-mail ID(for Stock Broking Services): - grievance@kjmc.com
    2. E-mail ID(for Depository Services): - dpgrievance@kjmc.com
    3. Website- www.kjmc.com How a complaint should be made:
  3. An Investor can make a written complaint through letter also. The Company maintains investor grievance register in which all the details of every complaint shall be entered. The Redressal officer shall login to the designated investor grievances email id on daily basis to look whether there are any investor complaint lodged or not. All the details of complaints received will be passed on to the concerned department as soon as it is received. letter or mail will be written to the investor who has complained, acknowledging receipt of the complaint and informing them that the same is being looked into. Redressal officer will obtain all the facts of the complaint for a proper investigation. He /she will Look into all the aspects of the complaint and resolve the same as soon as possible. When to expect a reply:
  4. There is standing policy of the company to resolve the investor complaints within a maximum period of seven days from the receipt of the same expect the complicated case. Whom to approach for redressal:
  5. Customers are requested to first raise their concerns through any of channels mentioned above. In case of delayed or no response Grievance
    1. Redressal officer: Ms. Miti Shah
    2. E-mail ID: - grievance@kjmc.com
    3. Telephone no.: 022-40945580
    4. Telephone no.: 022-40945580
    5. Address: 163, Atlanta, 16th floor, Nariman Point, Mumbai-400021

  1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020.
  2. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
  3. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month.
  4. Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.
  5. Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.
  6. Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following link: https://www.nseindia.com/invest/about-defaulter-section.
  7. Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of ́margin pledge', created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.
  8. Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.
  9. Don't ignore any emails/SMSS received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.
  10. Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.
  11. Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker."

Member having websites have prominently displayed a message on their websites informing their clients to update their Email Ids & Mobile numbers with the member.

Prevent Unauthorized transactions in your account Update your mobile numbers/Email-Ids with your stock-brokers/DP. Receive information of your transactions directly from Exchange/DP on your registered mobile/email for all debit and other important transactions directly from CDSL/Exchanges on the same day ---Issued in the interest of investors.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remain in investor's account